Technical support centre
We are here to help. Choose the way that suits you to get support.
Available support options
Frequently asked questions
Answers to the most common questions about the platform and programs
Contact us
Send a message to the support team and we will reply shortly
E-mail
Write to us at dts.rsi@seu.edu.sa
Call us
0112613789 (Sunday - Thursday, 8 am - 4 pm)
Support working hours
Sunday - Thursday, from 8:00 am to 4:00 pm
Solutions to common problems
Try these solutions before contacting technical support
Sign-in problems
- Check that the e-mail and password are correct
- Use 'Forgot password' to reset it
- Make sure your account is activated through the link sent to your e-mail
- Try signing in from another browser or a private window
Payment problems
- Check that the card is valid and has sufficient balance
- Check that the card details are entered correctly
- Try another payment method (mada, Visa)
- Contact your bank to make sure the transaction is not blocked
Problems attending sessions
- Make sure your internet connection is stable (at least 5 Mbps)
- Use an up-to-date Chrome or Firefox browser
- Close other programs that use the internet
- Try connecting from another device
Certificate problems
- Make sure you met the required attendance rate (75%)
- Wait 3-5 working days after the program ends
- Check your junk (spam) folder
- Contact support if the certificate has not reached you
Useful resources
Additional sources to help you use the platform
User guide
Learn how to use the platform step by step
Tutorial videos
Watch videos that explain how to use the platform
Terms and conditions
Read the terms and conditions of using the platform
Did not find what you are looking for?
Our team is ready to help. Do not hesitate to contact us.